Todokimachi Support
Frequently asked questions
What should I check if notifications do not arrive?
Check the item’s notification date, plus “Enable Notifications” and “Notification Timing” in the app’s Settings. Also check device notification permissions, Focus, and notification summaries. After changing device settings, open Todokimachi to check the notification status.
What if a widget does not update?
Check the latest item information in the app. If the widget still has not changed, tap “Update Widgets” on the diagnostics screen in Settings. It may take a little time to update on the Home Screen.
Why are item names missing from notifications and widgets?
When “Hide Item Information” is on under Privacy in Settings, names are hidden in notifications and widgets too. To show them, turn it off and enable the relevant “Show Item Names” settings.
How do I sync between iPhone and iPad?
Turn on “iCloud Sync” in the paid version to sync items, installments, attached images, and related data between devices using the same Apple Account. Check the account and sync setting on each device. Changes may take time to appear. Snoozed and overdue reminders stay on the device where they were set.
Can I enter item information from an image?
The app reads text from the image on your device and suggests item information. Text and layout can cause reading errors or omissions, so check the item name, amount, dates, and other fields before saving.
What should I do if I cannot find a saved item?
Clear search and filter conditions, then check the iCloud sync status. You can restore items within 30 days from “Deleted Items” in Settings. For permanently deleted items, look for a backup from before deletion. Back up your current data before restoring an older backup.
How do I create a backup?
Use “Create Backup” in Settings to save a password-protected backup. To restore it, select “Restore from Backup” and enter the password you used. Keep both the file and its password.
What if I cannot restore a backup?
Read the error message and check the selected file and password. A backup that uses a CSV file and image folder needs the matching pair created at the same time. Back up your current data before trying another backup or a recovery option shown on screen.
What should I do if my paid purchase is not recognized?
Use the same Apple Account as for the purchase, connect to the internet, and tap “Restore Purchases” on the paid-version screen. If it is still not recognized, tell us the message shown and the purchase status in diagnostics.
How do I report a problem?
Tell us the app and iOS or iPadOS versions, what went wrong, the steps to reproduce it, and any message shown. Leave out item names, order numbers, and addresses. Start with counts and notification or sync status from diagnostics.